Frequently Asked Questions

Once an order is placed, it typically takes about 1-3 days to process your order and prepare it for shipment. It may also ship same day if we have available inventory! Once shipped it can take 3-7 business days for your order to arrive. If any problems arise or shipment is taking too long email us at hello@burnwik.com

Returns are on a case-by-case basis. We can only receive returns if the product is unused and undamaged. If your product is damaged during shipment please reach out to us at hello@burnwik.com. You can read our whole return policy here.

Yes! All of our candles are hand-poured and hand-packaged in order to provide the best quality. We take great pride in getting each order ready for the best customer experience possible!

We use a coconut and apricot based wax that also has a small amount of food-grade parrafin. Our wax performs well and provides a slow even burn.

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